Back to Home

StillMind Support

We're here to help you on your mindfulness journey

Quick Contact

Need help? Reach out to us at contact@getstillmind.com or use the in-app feedback feature (Settings → Feature Requests).

Contact Support

Frequently Asked Questions

Subscriptions & StillMind Plus

What is StillMind Plus?

StillMind Plus unlocks AI-guided meditation tailored to your mood and goals, voice journaling that transcribes as you speak, advanced insights across your sessions and journal, and location insights for your practice. It also gives you a larger monthly allowance of AI-guided sessions. The self-guided timer, journaling, and basic insights stay free to use.

What subscription options are available?

Two: a monthly subscription for flexible commitment, and a yearly subscription at a discounted rate. Both unlock exactly the same Plus features, so pick whichever billing suits you.

Is there a free trial?

Yes, in the app. Start the yearly plan from the app on iPhone, iPad, or Android and you get a 7-day free trial, and you can cancel anytime during the trial without being charged. Subscriptions started here on the website begin right away, so if you want the trial, subscribe in the app.

How do I cancel my subscription?

It depends where you subscribed. On iPhone or iPad: open Settings → tap Your name → select Subscriptions → choose StillMind → tap Cancel Subscription. On Android: open the Play Store → tap your profile icon → Payments and subscriptions → Subscriptions → StillMind → Cancel subscription. If you subscribed on our website: open StillMind → Settings → StillMind Plus → Manage or cancel subscription, which opens your billing portal. If that portal doesn't open for you, email contact@getstillmind.com from the address you paid with and we'll cancel it for you. Whichever route you take, you'll retain access until the end of your billing period.

Restoring Purchases

I purchased Plus but it's not working

Open Settings → tap Restore Purchases → sign in with your original Apple ID → your Plus features will restore automatically. If issues persist, please contact us.

Switching to a new device?

Simply restore purchases on your new device using the same Apple ID. Your subscription will transfer automatically along with all your meditation data and journal entries.

Meditation Features

How do meditation timers work?

Choose between guided or unguided sessions with custom durations from 1-60 minutes. Add ambient sounds and interval bells to enhance your practice. All settings are saved as personalized presets.

What are voice notes during meditation?

Plus subscribers can record voice notes without interrupting their session. Notes are automatically saved to your journal entry, perfect for capturing insights without breaking your flow.

How does the momentum system work?

StillMind tracks your practice across multiple timeframes: daily streaks, weekly, biweekly, monthly, quarterly, and six-month periods. The system intelligently displays your most encouraging metric—if you have an active streak, that takes priority. Otherwise, it shows the period where you're performing best. No guilt, no pressure—just compassionate progress tracking that celebrates your consistency.

Journal Features

Is my journal private?

Absolutely. All journal entries feature end-to-end encryption, secure cloud backup, and access is restricted to authenticated users only. Your thoughts stay yours.

Can I add photos to entries?

Yes! Tap the camera icon in your journal toolbar to add photos from your library or take new ones. Photos are encrypted just like your text entries.

What is voice-to-text journaling?

Speak your thoughts and StillMind transcribes them directly into your journal. Record continuously for up to 8 minutes, and your words appear at your cursor position in the editor. Perfect for capturing reflections when typing feels too slow.

What is location tracking?

With your permission, StillMind can add subtle location context to your entries. View your meditation journey on the map tab and discover patterns in where you find stillness.

AI-Guided Meditation

What is AI-Guided Meditation?

StillMind creates personalized meditation sessions just for you. Tell us what you need help with—anxiety, sleep, stress, focus—and our AI generates a custom guided meditation with a calming voice narration tailored to your exact situation.

How does AI guidance work?

When you request a guided session, you share what's on your mind and choose your meditation duration. StillMind's AI analyzes your needs and creates a unique meditation script with professional voice narration. Each session is completely personalized to your current state and goals.

How many AI sessions can I create?

Free users receive a limited monthly quota to try AI-guided meditation. StillMind Plus subscribers get significantly more sessions per month. Check the AI Guidance settings in the app to see your current quota and usage.

Can I customize my AI sessions?

Yes! You can adjust your experience level (beginner to advanced), guidance style (gentle, balanced, or focused), session duration, and specific focus areas. StillMind adapts the meditation content and pacing to match your preferences.